Passenger Services
From check-in to aircraft boarding our staff will be on hand to ensure an on-time departure and to provide support to all passengers. We will provide special equipment and specially trained personnel for assistance to unaccompanied minors, disabled passengers and deportees. We will also assist passengers when flights are delayed or cancelled. We will provide check-in positions and service counters. We will check the passengers travel documents and enter the required information in the Carrier’s and government systems. We will weigh and measure checked and unchecked baggage and collect excess baggage charges. We will manage on the Carrier’s behalf denied boarding compensations. On arrival, we will handle on the Carrier’s behalf, lost, found and damaged baggage, and upon request arrange for the delivery of delayed baggage while maintaining communication with the passengers.